Return, exchange, cancellation, and refund rules for authenticated marketplace orders placed on Hype Collective.
Hype Collective accepts return or exchange requests only where the delivered item is damaged, defective, missing critical parts, or significantly different from the product ordered. The request must be raised promptly with order details and photographic proof.
Because Hype Collective sells authenticated marketplace inventory, several categories may be final sale unless the product is wrong, defective, or damaged on arrival.
Cancellation requests should be placed as soon as possible after checkout. Once seller confirmation, sourcing, authentication, or dispatch has started, cancellation approval may depend on the fulfilment stage and product type.
Approved refunds are usually processed to the original payment method. Depending on the issue, Hype Collective may offer a replacement, size swap, store credit, or partial refund. Payment gateway and banking timelines may apply after refund initiation.
For eligible high-value cash-on-delivery orders, Hype Collective may collect a partial upfront payment before checkout or fulfilment. This amount helps reserve inventory and confirm purchase intent.
Email support@hype-collective.com with your order ID, product name, issue type, and clear proof. Requests missing order context or proof may take longer to resolve.